Privacy Notice

This Privacy Notice shall be effective as of 30 December 2023.

This Privacy Policy or Privacy Notice (“Privacy Notice”) describes how PT Tokopedia and/or its affiliates (hereinafter referred as “Tokopedia”, “We, “Our”, or “Us”) obtain, collect, store, control, use, process, analyse, improve, update, display, publish, transfer, disclose and protect Your personal data ("Processing of Personal Data"). This Privacy Notice applies to all Users of Our mobile applications (including but not limited to the Tokopedia apps, Tokopedia Academy apps, Tokopedia START apps, Tokopedia Seller apps and Mitra Tokopedia apps), websites, features, services and products (hereinafter collectively refer to the “Applications”), unless covered by a separate privacy notice.

This Privacy Notice is provided in a layered format so You can click through to the specific areas set out below. Please read this Privacy Notice thoroughly to ensure that You understand Our data protection practices. We strive to make this easier to understand, so We have provided a summary that highlights all the important points. Unless otherwise defined, all capitalised terms used in this Privacy Notice shall have the same meaning ascribed to them in the applicable Terms and Conditions between You and Tokopedia. Privacy Notice also has the same meaning as the privacy policy as stated in the Terms and Conditions for Applications and products in our Applications.

Acknowledgment and Consent

By agreeing to the Privacy Notice, You acknowledge that You have read and understood this Privacy Notice and agree to its terms. In particular, You agree and provide consent to the Processing Your Personal Data in accordance with this Privacy Notice.

In circumstances where You provide Us with Personal Data relating to other individuals (such as Personal Data relating to Your spouse, family members, friends, or other parties), You represent and warrant that You have obtained such individual’s consent, and hereby consent on behalf of such individual to the Processing of Personal Data by Us. We can request any evidence of such consent to you at any time.

You may withdraw Your consent to any or all collection, use or disclosure of Your Personal Data at any time by giving Us reasonable notice in writing using the contact details stated below. You may also withdraw Your consent for us to send certain communications and data from Us through the "opt-out" facility, the "unsubscribe" option available in the messages We send, or using the options available on each communication medium We use to contact You. In accordance with the circumstances and the nature of the consent which You are withdrawing, You must understand and acknowledge that after such withdrawal of consent, You may no longer be able to use the Application or services. A withdrawal of consent by You may result in Us being unable to provide services, deletion of your account or termination of your contractual relationship with Us, with all rights and obligations that arise remaining fully fulfilled. Upon receipt of Your notice to withdraw consent for any collection, use or disclosure of Your Personal Data, We will inform You of the likely consequences of such withdrawal so that You can decide if indeed You wish to withdraw consent.

Summary of Changes

We have made several changes to this Privacy Notice, including changes in appearance, changes in terminology and alignment to ensure compliance with applicable laws and regulations. With respect to the display, we changed from a static display to a layered format and added a Summary section, so that it is easier for readers to understand this Privacy Notice in a short time. In addition, there are changes to terms in this Privacy Notice, including changing the term Privacy Policy to Privacy Notice.

What data do We collect about You?

We collect Personal Data when You use Our Applications. We also collect device and technical information from You, and any other information You may provide and submit when You use Our Applications. If You choose not to provide such information We will be unable to provide You with the Applications normally. 

How will We use the information about You?

We use Your information to administer and manage Your account with Us, communicate with You, and otherwise provide You with the various services and functions available in Our Applications.

If You are a Seller, We use Your information to verify that you may trade on Our Application, allows you to provide your goods to Users, set up and manage your account with Us, communicate with You, and otherwise provide You with various services and functions available on Our Application.

We also use Your information to maintain Our Applications, and to tailor Our products and services to Your preferences. In addition, We use Your information to market Our products and services to You, and those of Our affiliates companies, partners and agents (with Your consent where required by Applicable Laws.). 

With whom do We share Your data?

We share Your data with Our third party partners to facilitate the performance of services for or by You, with Our third party partners, to the extent necessary for them to provide their services, including but not limited to, payment processing, logistic services, provide products, insurance claims and verification.

We use these third parties’ services solely to process or store Your data for the purposes described in this Privacy Notice. We also share Your data with Our affiliates for the purposes described in this Privacy Notice and with government and regulatory bodies as required by Applicable Laws.

We may also provide access by displaying Your Personal Data to other Users to facilitate communication and/or implementation of service fulfilment on Our Application.

Where do We process Your data?

We process Your data in several locations both in Indonesia and outside of the Indonesia territory. We may also transfer Your information to Our affiliates and third party suppliers and partners outside the Indonesia territory for the purposes set out in this Privacy Notice. 

How long do We process Your data?

We will process Your data for as long as You give Your consent for Us to process Your Personal Data to fulfil the purpose for which it was collected and obtained, or as required by Applicable Laws. 

How can I exercise my rights over my data?

You may have various rights with respect to Your Personal Data under the Applicable Laws and Regulations.

If You willing to apply for the implementation of your rights, you can submit a request for data subject rights to Tokopedia, including a request for deletion of User data through our Application.

You can access complete information on the Tokopedia Care website.

Contact Us

In the event that the User has questions, comments, complaints, or claims regarding this Privacy Notice or the User wishes to gain access and/or make corrections to his/her Personal Data, please contact Tokopedia's customer service through the page Tokopedia Care.

How will We notify You of changes?

We will amend this Privacy Notice from time to time and notify You of the updated versions via Our Applications or Your email registered with Us. Please check back regularly to see any updates or changes to this Privacy Notice. 

More elaboration on the above can be read in the below sections.

The Types of Personal Data We Collect About You

"Personal Data" means data that identifies or can be used to identify, contact or locate the person or device to which the data relates. Personal Data includes, but is not limited to, name, address, date of birth, occupation, telephone number, email address, bank account and credit card details, gender, identification (including passport or national identity document) or other government-issued identification, photograph, nationality, phone numbers of Users and non-Users in your mobile phone contact list, financial related data, biometric data (including but not limited to fingerprint recognition and facial recognition), and other data included as Personal Data in accordance with applicable laws and regulations. For the avoidance of doubt, applicable laws and regulations means all applicable laws, by-laws, regulations, rules, regulatory policies, ordinances, protocols, industrial codes, road traffic codes, regulatory permits or requirements of any court, tribunal or governmental, authorising, regulatory, judicial, administrative or regulatory authority or body, in force from time to time during the term of this Privacy Notice ("Applicable Laws"). In addition, any other data, including personal profiles, and/or unique identifiers, associated or combined with Personal Data is also Personal Data.

The types of Personal Data that We collect depends on the circumstances of collection and on the nature of the service requested or transaction undertaken. 

To the extent permitted by Applicable Laws, We may process, collect, use, store and transfer different kinds of Personal Data, consist of general and specific/sensitive Personal Data, about You which We have classified as follows: 

1. Identity Data includes name, username, identity card, taxpayer identification number, user ID, or other identifier, title, date of birth, gender, place of birth, occupation, nationality, photos and/or biometric data.
2. Contact Data includes billing address(es), delivery address(es), email address(es) and its label, phone numbers and phonebook.
3. Eligibility Data includes, in relation to Seller, the licences, approvals and insurance policy details.
4. Transaction Data includes purchases or orders made by You, Your interests, preferences, feedback and survey responses, in relation to Users, the type of service sought, details as to the pick-up and/or delivery; and the type of services that can be accepted at the time.
5. Financial Data including bank account and payment card details such as the type of payment card or account used, the name of the issuer of such payment card or account, the name of the holder of such payment card or account, the identification number of such account or payment card, the verification code of such payment card or account, and the expiry date of such payment card or account, as applicable, virtual account data, financial history (including but not limited to payment card or account transaction history, payment card or account details, CVV code and mapping and/or status and state of the payment card or account), and credit scoring data.
6. Payment Data includes details of payments or transfers made by Users on Our Application, including but not limited to data relating to usage, payments, recipient details (including their account details), payment methods used, payment amounts paid, billing details, and details invoice.
7. Technical Data including details about Your use of Our Application such as identification generated by the Application (user id) internet protocol (IP) address, data as web pages viewed before or after, duration of each visit/session, internet device identity (ID) or media access control address, advertising ID and other device information including information regarding the manufacturer, model, and operating system of the device You use to access the Application and crash logs.
8. Device Data includes device data, including the type of device You use to access the Application, including hardware model, operating system and version, software, IMEI number, file name and version, language selection, unique device identifier, advertisement identifier, serial number, device movement information, and/or mobile network information.
9. Log Data includes records on servers that receive data such as device IP address, date and time of access, application features or pages viewed, application work processes and other system activities, browser type, and/or third party sites or services that the User used before interacting with the Application.
10. Location Data includes your real-time geographic location data, longitude latitude location coordinates, and Wi-Fi location. 

We may create, use, license or disclose Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from Your Personal Data but would not be considered Personal Data as this data will not directly or indirectly reveal Your identity as We will ensure: (i) that all identifiers have been removed such that the data, alone or in combination with other available data, cannot be attributed to or associated with or cannot identify any person, and (ii) the data is then combined with similar data such that the original data forms a part of a larger data set.

If You provide incomplete Personal Data

Where We need to collect Personal Data by law, or under the terms of a contract We have with You, and You either choose not to provide that Personal Data or provide Us with incomplete Personal Data when requested, We may not be able to provide services and perform the contract We have or are trying to enter into with You (for example, to provide You with goods or services).

How We Collect Your Personal Data

The Personal Data that We collect may be provided by You directly or by third parties (for example: when You register or use the Application, when You contact Our customer service, or otherwise when You provide Personal Data to Us). We may collect data in various forms and purposes (including purposes permitted under Applicable Laws).

1. Information obtained from You or from Your mobile device directly

You may give Us Your Identity, Contact, Eligibility, Profile, Financial, and Payment Data, including in situations where requested by Us or where required by Applicable Laws, when interacting with Us directly or by corresponding with Us by post, phone, email or otherwise. This includes Personal Data You provide when You:

1.  register and create an account with Us using the Applications;
2. use the Applications, including if You register as a Seller or use the services as a User;
3. make payments using available methods including but not limited to credit card payments, virtual accounts, bank transfers, electronic money and/or electronic wallet (whether as payer or recipient);
4. add a source of funds for payment in the Applications; 
5. use the chat features (including but not limited to product discussions, chat with Sellers, chat with customer service) in the Applications; and
6. give Us feedback or contact Us.

2. Information collected whenever You use the Applications

You may give Us Technical and Location Data whenever You use and/or visit the Applications. Whenever You access the Applications through Your Mobile Device, We will track and collect Your geo-location information in real-time. In some cases, You will be prompted or required to activate the Global Positioning System (GPS) on Your mobile device to enable Us to give You a better experience in using the Applications (for example, to give You information as to how close a courier is to You). You can always choose to disable the geo-location tracking information on Your Mobile Device temporarily. However, this can affect the functionalities available on the Applications.

If You use and/or when paying using the electronic money and/or electronic wallet options available on the Application, We may collect certain Financial, Profile and Payment Data related to such payments and transfers.

In addition, whenever You use and/or visit the Applications, certain information may also be collected on an automated basis using cookies. Cookies are small application files stored on Your computer or mobile device. We use cookies to track user activity to enhance user interface and experience. Most Mobile Devices and internet browsers support the use of cookies; but You may adjust the settings on Your Mobile Device or internet browser to reject several types of certain cookies or certain specific cookies. Your Mobile Device and/or browser would also enable You to delete at any time whatever cookies have previously been stored. However, doing so may affect the functionalities available on the Application.

Tokopedia uses the Google Analytics Demographics and Interest feature. The data that Tokopedia obtains from this feature, such as age, gender, User interests and other information that can identify the User, will be used by Tokopedia for the development of features, facilities, and/or content contained in the Application. If the User does not want his data to be tracked by Google Analytics, the User can use the Google Analytics Opt-Out Browser Add-On.

3. Information collected from third parties

We may also collect Your Personal Data from third parties (including Our agents, vendors, suppliers, contractors, partners and any others who provide services to Us, who collect Your Personal Data and/or perform functions on Our behalf, or whom We collaborate with). In such conditions, We will only collect Your Personal Data for or in connection with the purposes for which such third parties are engaged or the purposes of Our collaboration with such third parties (as the case may be). Specifically if You register for a payment card or account through the Applications and/or access, add and/or link a payment card or account to the Applications (as applicable in Your country), We may collect certain financial information and financial history of Yours (including but not limited to payment card or account transaction history, payment card or account details and mapping and/or payment card or account status and states) from the issuer of such payment credential or any other third parties.

4. Information about third parties You provide to Us

You may provide Us with Personal Data relating to other third-party individuals (including Personal Data relating to Your spouse, family members, friends, or other individuals). In such cases, You will, of course, need their consent to do so – see “Acknowledgement and Consent”, above, for further information.

How We Use Your Personal Data

We may use Personal Data collected for any of the following purposes as well as for such other purposes as are permitted by Applicable Law (“Purposes”):

1. Where You are a User, We may use Your Personal Data:

1. to identify and register you as a User and to create, verify, deactivate, or manage your account on Our Applications;
2. to facilitate or enable any verification as We may in Our discretion consider necessary before the Sellers provides the services or before We register as a User, including performing Know Your Customer (KYC) and/or credit analysis (credit scoring) (if needed);
3. to enable Tokopedia to provide You with such of the services, both available services, service as You have requested, and upcoming available services; 
4. to process and facilitate orders and payment transactions made by You, including where applicable, transactions made through any payment card or account available over the Applications;
5. to notify You of any transaction or activities occurred within the Applications or other system linked to Our Applications;
6. to facilitate account and/or wallet linking, if You initiate account and/or electronic wallet linking feature between Your Tokopedia account and Your account and/or electronic wallet account that you chose to link (as applicable); 
7. to communicate with You and to send You information in connection with the use of the Application; 
8. to notify You of any updates to the Applications or changes to the services available; 
9. to process, resolve and respond to complaints, concerns, questions and suggestions received from you;
10. to maintain, develop, test, improve and personalise the Application to meet your needs and preferences as a User, including enabling features to personalise User accounts, such as Shopping Cart, Wishlist and Favourite Stores;
11. to monitor and analyse user activities, behaviour, and demographic data including trends and usage of the various services available on the Application; 
12. to process and manage reward points;
13. to offer or provide services from Our affiliates or partners; and 
14. to send You direct or targeted marketing communications, advertisement, vouchers, surveys, and information on special offers or promotions as and when such events, promotions, features or launches occur.

2. Where You are a Seller, We may use Your Personal Data:

1. to identify and register You as a Merchant and to create, manage or verify Your account on Our Application;
2. to facilitate or enable any verification as We may in Our discretion consider necessary before We register You as a Seller, including for KYC and/or credit analysis (credit scoring) (as applicable);
3. to enable You to provide services to Users;
4. to process, facilitate, and complete payments due to You relating to any services You have provided; 
5. to communicate with You and send You information in relation to the provision of Your services, including to relay User orders to You and to facilitate Your acceptance of such orders;
6. to provide You with notification and updates on the Application or changes to the manner in which services are to be provided;
7. to provide You with a report in relation to the services that You have provided;
8. to process and respond to feedback from Users on the services which You have provided;
9. to maintain, develop, test, enhance and personalize the Applications to meet Your needs and preferences as a Seler;
10. to monitor and analyse User activities, behaviour, and demographic data including trends and Seller responsiveness for the various services available on the Application; 
11. to process and manage Your reward points;
12. to offer or provide services from Our affiliates or partners;
13. to send You direct or targeted marketing communications, advertising, promos, surveys, and information on special offers or promotions as and when such events, promotions, features or launches occur.

3. Whether You are a User or a Seller or otherwise provide Personal Data to Us, We may also use Your Personal Data more generally for the following purposes (although We will in each such case always act reasonably and use no more Personal Data than what is required for the particular purpose):

1. to undertake associated business processes and functions;
2. to monitor usage of the Application and administer, support and improve the performance efficiency, growth, user experience and the functions of the Applications; 
3. to provide assistance in relation to and to resolve any technical difficulties or operational problems with the Application or the services;
4. to generate statistical information and analytics data for the purpose of testing, research, analysis, product development, commercial partnership, and collaboration; 
5. to prevent, detect and investigate any prohibited, illegal, unauthorized or fraudulent activities;
6. to facilitate business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving Us and/or any of Our affiliates; 
7. to enable Us to comply with Our obligations under any Applicable Laws, including but not limited to responding to regulatory enquiries, investigations or decree, complying with statutory or regulatory filing, reporting, and licensing requirements, and conducting audit checks, due diligence and investigations; and
8. for any other purpose that We notify You of and, where required by Applicable Laws, obtain Your consent to.

Disclosures Of Your Personal Data

We may disclose to, allow access to, or share with Our affiliates and other parties Your Personal Data for any of the following purposes as well as for such other purposes as are permitted by Applicable Laws:

1. where You are a User, for the purpose of enabling a Seller, to perform or deliver a service, including to contact You;
2. where you are a Seller or partner, to enable Users to request or receive services from you, including to contact you and organise special promotions, contests or services available on the Site, such as Tokopedia's Tukar Tambah or Laku Langsung programmes;
3. where required or authorised by Applicable Laws (including but not limited to responding to regulatory enquiries, investigations or decree, or complying with statutory or regulatory filing, reporting, and licensing requirements), for the purpose so specified in that Applicable Laws;
4. if instructed, requested, required or allowed by an authorised government institution, for the purpose as stated in the letter, policy, government regulation or Applicable Laws;
5. where there is any form of legal proceeding between You and Us, or between You and another party, in connection with, or relating to the services, for the purposes of that legal proceeding;
6. in relation to any verification as We or other third party may consider necessary before the Seller provide You with the services or We register You as a User, including for KYC and credit scoring (as applicable);
7. where We enable Our services in any third party’s platform, (i) to assist Us in obtaining Your Personal Data and/or (ii) to register You or enable You to use Our services from such platforms. 
8. in an emergency concerning Your health or safety (whether You are a User or a Seller) for the purposes of dealing with that emergency;  
9. in a situation concerning Your health or public interest (whether You are a Buyer or a Seller), We may share Your Personal Data to the government authorities and/or other institutions that may be appointed by the government authorities or have a cooperation with Us, for the purposes of contact tracing, supporting government initiatives, policies or programs, public safety and any other purposes reasonably needed; 
10. in connection with, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of Our business by or into another company, for the purposes of such a transaction (even if the transaction is eventually not proceeded with);
11. in connection with insurance claim, We will share Your Personal Data for the purpose of processing the insurance claim to the insurance broker company and insurance company that We engage or have collaboration with;
12. to third parties (including agents, vendors, suppliers, contractors, partners and any others who provide services to Us or You, perform functions on Our behalf, or whom We enter into commercial collaboration with) for or in connection with the purposes for which such third parties are engaged, to perform certain disclosure to the relevant third parties which are technically required to process Your transaction or for the purposes of Our collaboration with such third parties (as the case may be), which may include allowing such third parties to introduce or offer products or services to You, authenticate You or connect with Your account, or conducting other activities including marketing, research, analysis and product development; and
13. where We share Personal Data with Our affiliates, We will do so for the purpose of them helping Us to provide the Applications, to operate Our business (including, where You have subscribed to Our mailing list for direct marketing purposes), or for the purpose of them conducting data processing on Our behalf. All of Our affiliates are committed to processing the Personal Data that they receive from Us in line with this Privacy Notice and Applicable Laws.

Where it is not necessary for the Personal Data to be associated with You, We will use reasonable endeavours to remove the means by which the Personal Data can be associated with You as an individual before disclosing or sharing such information.

We will not sell or lease Your Personal Data.

Other than as provided for in this Privacy Notice, We may disclose or share Your Personal Data in which We will notify You or ask for Your consent for the disclosure or sharing.

Data Security

Confidentiality of Your Personal Data is of utmost importance to us. We will use all reasonable efforts to protect and secure Your Personal Data against access, collection, use or disclosure by unauthorised persons and against unlawful processing, accidental loss, destruction and damage or similar risks. Unfortunately, the transmission of information via the Internet is not completely secure. Although We always do Our best to protect Your Personal Data, You acknowledge that We cannot guarantee the integrity and accuracy of any Personal Data which You transmit over the Internet, nor guarantee that such Personal Data would not be intercepted, accessed, disclosed, altered or destroyed by unauthorised third parties, due to factors beyond Our control. You are responsible for keeping Your account details confidential and You must not share Your account details, including Your password and One Time Password (OTP), with anyone and You must always maintain and fully responsible for the security of the device that You use.

Data Retention

Your Personal Data will only be held for as long as it is necessary to fulfil the purpose for which it was collected, during the retention period or for as long as such retention is required or authorised by Applicable Laws. We shall cease to retain Personal Data, or remove the means by which the Personal Data can be associated with You as an individual, as soon as it is reasonable to assume that the purpose for which that Personal Data was collected is no longer being served by retention of Personal Data, there is a request from You to delete Your account, and retention is no longer necessary for legal or business purposes.

Tokopedia will delete and/or anonymise User Personal Data under Tokopedia's control when (i) User Personal Data is no longer necessary to fulfil the purpose for which it was collected; (ii) end of retention period and (iii) storage is no longer necessary for the purpose of compliance with Applicable Laws and regulations.

Please note that there is still the possibility that some of Your Personal Data might be retained by the other party, including by the government institutions in some manner. In the event We share Your Personal Data to the authorised government institutions and/or other institutions that may be appointed by the government authorities or have a cooperation with us, You agree and acknowledge that the retention of Your Personal Data by the relevant institutions will follow their respective policy on data retention.

Data that submitted through communications between Buyer and Seller that are carried out other than through the use of the Application (such as via telephone calls, SMS, mobile messages or other means of communication and collection of Your Personal Data by Our agents) can also be stored in several ways. We do not allow the processing of Personal Data between Buyer and Seller that occurs outside our application. Therefore, Buyer and Seller are fully responsible for the Processing of Personal Data.

To the fullest extent permitted by Applicable Laws, You agree to indemnify, defend and release Us from and against any and all claims, losses, liabilities, expenses, damages and costs (including but not limited to legal costs and expenses on a full indemnity basis) resulting directly or indirectly from any unauthorised retention of Your Personal Data.

Your Legal Rights

You may have certain rights under Applicable Law to request us for access to, correction of and/or deletion of Your Personal Data in Our possession and control. To the extent these rights are available to You under Applicable Law, You may exercise these rights by contacting us at the details provided in the section below.

We reserve the right to refuse Your requests for access to, correction of and/or deletion of, some or all of Your Personal Data in Our possession or control if permitted or required under any Applicable Laws. This includes circumstances where the Personal Data may contain references to other people or where the request for access or request to correct or delete is for reasons that We consider to be irrelevant, frivolous or difficult.

In accordance with Applicable Laws and Regulations, We reserve the right to charge an administrative fee for each access and/or correction request.

Other Websites and Services

Applications and Marketing Materials (as defined below) may contain links to websites operated by third parties. All processing of personal data on the website is fully controlled by the third party and is under the responsibility of the third party. If You agree to access websites operated by such third parties, then You are subject to the terms and conditions and privacy notices of those third party websites. Therefore, We recommend that You read the terms and conditions and privacy notices of such third party websites to find out how they collect and use Your Personal Data.

When You are using Our Applications and enable the fingerprints and/or facial recognition features in Your Mobile Device for authentication purposes, please note that We do not store such biometric data. Unless otherwise notified to You, such data is stored in Your mobile device and may also be stored by third parties, such as Your Mobile Device’s manufacturer. You agree and acknowledge that We are not responsible for any unauthorised access or loss towards such biometric data which is stored in Your Mobile Device. 

Advertisements contained on Our Applications or Marketing Materials operate as links to the advertiser’s website and as such any information they collect by virtue of Your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.

Marketing And Promotional Material

We and Our partners (including vendors, suppliers, merchants and/or other third-parties that engaged with us for commercial and/or non-commercial activities may send You direct marketing, advertisement, and promotional communications via push-notification app, message in Applications, post, chat platform, social media, and e-mail (“Marketing Materials”) if You have agreed to subscribe to Our mailing list, and/or consented to receive marketing and promotional materials from us. You may opt out from receiving such marketing communications at any time by clicking on any “unsubscribe” facility embedded in the relevant message, other methods available on the promotional media, or otherwise contacting us using the contact details stated below.

Please note that if You opt out, We may still send You non-promotional messages, such as ride receipts or information about Your account.

Updates To the Privacy Notice

We may review and amend this Privacy Notice at Our sole discretion from time to time, to ensure that it is consistent with Our future developments, and/or changes in applicable legal or regulatory requirements. If We decide to amend this Privacy Notice, We will notify You of any such amendments by means of a general notice published on the Application and/or website, or otherwise to Your e-mail address set out in Your account. You agree that it is Your responsibility to review this Privacy Notice regularly for the latest information on Our data processing and data protection practices, and that Your continued use of the Application or website, communications with us, or access to and use of the services following any amendments to this Privacy Notice will constitute Your acceptance to this Privacy Notice and all of its amendments.

How To Contact Us

If You have any questions or complaints regarding this Privacy Notice or if You would like to access, correct and/or other rights of Your Personal Data, please contact us through Tokopedia’s customer service in Tokopedia Care.

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