Is Suspended Shop Able to Reopen?
Shop Suspension is a form of sanction given to the seller for accumulating Penalty Points until it reaches a certain threshold. The suspended shop will not be able to process new transactions and will not be discoverable on the search result page.
Shop Suspension Threshold
When the Penalty Point score reaches
100 Point
Sellers will receive a notification in the form of a warning via email and notification center.
140 Point
Sellers will not be able to process new transactions in their shop and the shop cannot be found on search results pages due to shop suspension.
Repeated shop suspensions trigger permanent suspension which affects shop cannot be reopened. Tolerance threshold to permanent suspension may differ and it can be as low as first suspension.
Please note that sellers are required to make sure that all violating products on their shop have been deleted and/or adjusted before requesting to reopen. Futhermore, sellers are prohibited from repeating violations and it is mandatory to learn IP Protection materials on Tokopedia IP Protection Platform/Seller Education Page.